Customer Support Analyst with German

The Customer Support Analyst will join a global travel technology company and be integrated into its day-to-day customer support operations. The role will focus on assisting travel industry clients, resolving inquiries, and ensuring a smooth customer experience across the company’s platforms and solutions. RESPONSABILITIES: • Provide Helpdesk support across the company’s full product range, covering both functional and technical issues through multiple channels, including phone, web, chat, and email. • Identify and troubleshoot reported issues to minimize customer impact, resolving them directly whenever possible or escalating them to the appropriate service provider. • Follow established resolution and escalation timelines while continuously developing your product and application knowledge. • Log, monitor, and track incidents through the internal Incident Management System, ensuring customers receive accurate updates through to resolution. …