Refund and Cancellation Policy

You get a full refund if a fault on our side means you do not get what you paid for:

• an error on Via stops you from starting or finishing your interview,
• your results never arrive, or
• you earned the badge (50% or more overall) but it does not show.

Tell us and we will try to put it right first. If we cannot within 7 days, we refund you in full.

There is no refund in other cases, including when:

• you change your mind after paying,
• your score is below the 50% the badge needs. Your results are still delivered, and you can pay again to try with new questions,
• the sitting ends after three strikes for leaving the interview page,
• the problem is on your side, such as your microphone. If your connection drops, you can come back and carry on: it is not a new attempt,
• you upload a new résumé, which needs a new verification.

• A post goes live as soon as it is paid for, so job posts are not refundable. That includes closing a post early, and posts we remove for breaking our Terms.
• The exception: if a post you paid for does not go live, or a Featured post is not featured, because of a fault on our side, tell us. If we cannot fix it within 7 days, we refund you in full.

• If you are charged twice for the same thing, we refund the extra payment in full.
• If money leaves your account but Via shows the payment as failed, it usually returns by itself within 5 to 7 working days. If it does not, email us.

Email Contact email (to be added) from your account’s email address, with the order ID from your payment receipt and what went wrong. We reply within 2 working days.

Approved refunds go back to the way you paid, through Razorpay. Banks usually credit them within 5 to 7 working days.