Customer Service Representative

Customer Service Representative (CSR) – Remote | Inbound Support, Tickets, Chat & Phone Position Type: Full-Time, Remote Working Hours: U.S. Client Business Hours (flexibility for evenings/weekends based on shifts) About the Role We’re hiring a Customer Service Representative (CSR) to handle high-volume customer inquiries and deliver fast, high-quality support across channels . This role is focused on: • Resolving issues quickly • Managing ticket queues efficiently • Maintaining strong customer experience You’ll be the frontline voice of the company , ensuring every customer interaction is: • Clear • Professional • Resolved What You’ll Own Customer Support & Issue Resolution • Handle 50–100 daily tickets via: • Zendesk • Freshdesk • Salesforce Service Cloud • Respond across: • Phone • Email • Live chat • Social channels • Aim for first-contact resolution whenever possible • Escalate complex issues to Tier 2/technical teams Ticket Management & SLA Ownership …