Senior Real Time Analyst

Saks OFF 5TH is the premier luxury off-price destination. In its more than 100 stores in the U.S. and Canada, and online, at SaksOFF5TH.com, the company provides the best names in fashion at an incredible value through its merchandise authority, unparalleled brand access and seamless connection between ecommerce and stores. What This Position Is All About: Saks OFF 5TH is the premier online luxury off-price destination. Through its website and app, Saks OFF 5TH provides a compelling assortment of brands to fashion-seeking customers at the best prices. The company is reimagining traditional off-price with a digitally-native model focused on customer experience. Roles & Responsibilities • Real time monitoring of Agent staffing and Service Levels • Intraday reporting – hourly and day end • Route cause analysis to determine and quantify reasons for forecast variance and recommend changes to enhance forecast accuracy and Agent utilization …